Support
Support
Thanks for playing Balance: Logic Puzzle! If something isn't working or you have an idea, we'd love to hear from you.
Email: [email protected] We usually reply within 1–2 business days. Please include your device model, operating system version and, for purchase issues, the date of the purchase.
Frequently asked questions
How do I play?
Fill every cell with a sun or a moon. No more than two identical symbols may sit next to each other, every row and column has the same number of suns and moons, cells joined by = must match and cells joined by × must be opposite. Every puzzle has exactly one solution.
I'm stuck on a level. What can I do?
Use a Hint to see the next logical step and why it works. The magic wand fills a cell and the magnifier shows mistakes.
How do lives work?
You lose a life when you run out of moves. Lives refill over time, or you can watch a rewarded ad or use coins to get more.
How do I remove ads?
Buy Remove Ads (or Starter Pro) in the Shop, or subscribe to VIP. Rewarded ads that you choose to watch stay available.
I bought something but don't see it.
Open the Shop or the VIP screen and tap Restore purchases, using the same Apple ID or Google account you purchased with. If it still doesn't appear, email us.
How do I cancel my VIP subscription?
On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Deleting the app does not cancel a subscription.
Will I lose my progress if I change phones?
Progress is saved on your device. Purchases of permanent items can be restored on a new device with Restore purchases.
How do I change my ad privacy choices?
Open the app's Settings to update your ad consent. On iOS you can also change tracking permission in Settings → Privacy & Security → Tracking.